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WHO’s Digital Health Strategy: Procurement Needs People and Process Too

By Best10Companies Editorial Desk · Published November 4, 2026

A Doctor Attending a Patient

Illustrative stock photograph · Pexels source · People shown are not identified as a company team, customer or participant in the reported research.

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News Research Brief: Source edition/date: 1 December 2025. Research reviewed on 2 November 2026. This is a dated explainer, not a claim of a newly announced event.

A digital health proposal can focus on software features while leaving clinical workflow, training and responsibility unresolved. Healthcare buyers need the appropriate clinical, privacy and technical teams involved before deciding whether a product fits the service.

Understand the Research Context

WHO’s published Global Strategy on Digital Health 2020–2027 emphasizes an integrated approach to digital health. A strategy document does not certify a vendor, treatment or clinical outcome. Read the WHO: Global Strategy on Digital Health 2020–2027 for the original context. The practical questions below are Best10Companies editorial analysis, not the source organization’s checklist or an endorsement.

What to Ask Before You Commit

Ask the supplier to explain the intended users, information flows and the tasks it supports. Record which decisions remain with qualified professionals and what happens when the tool is unavailable. A general strategy reference is not evidence that a product is safe or suitable for a specific use. Clinical evaluation, regulatory questions and patient-information handling need specialist assessment in the relevant setting.

Check Evidence to Request
Workflow fit Intended users and supported tasks
Responsibility Clinical, privacy and technical owners
Continuity What staff do when the tool is unavailable

A Practical Exercise

Map one hypothetical appointment-administration workflow without using real patient records. Identify the staff role, system and approval needed at each transfer of information.

Build a Clearer Shortlist

Use the same brief when you compare companies offering Healthcare & Wellness services. Keep the answers, assumptions and exclusions together so that a later decision is based on comparable information. When you are ready to post your requirement, describe the scope and the evidence you need rather than requesting a general promise of results.